Creating a robust service experience at every customer touch point through improved IT service delivery and dedicated support is what we thrive on.
With changing business priorities and increased reliance on information technology, customers expect more performance from their IT environments. As a service-oriented technology provider, we focus on delivering the highest service and quality from the moment our customers approach us. We ensure our product offerings are tied closely to customer needs and are backed by enhanced service levels. Our consistent service standards and processes across our sales, solutions and services teams ensure we live up to our promise.
Dedicated Account Management Teams
We make it easy for our customers to reach us whenever they need us by assigning a dedicated Account Management Team. This team is a single and memorable point of contact and proactively communicates with customers to understand their unique business needs. They ensure that customers are matched with the best combination of products and services to maximize their IT efficiencies.
24x7 Customer Support
We offer 24×7x365 customer support to ensure customers’ IT infrastructures remain up and running. Our on-site/off-shore Network Operating Centers monitor and manage your IT resources across time zones using best in class automated software and monitoring tools. Our round-the-clock technical support teams are always available, just one phone call or click away to resolve your issues and queries.
NaviViewTM Customer Control Panel
NaviSite's monitoring platform gives a complete, transparent view of all levels of your IT environment. With NaviView, you get:
- A complete, unified, secure view of your systems
- A full account and user administration console
- Near real-time performance statistics, configuration data and more
- Ability to monitor, filter and view events and history for all your systems
- Optional Support Upgrades
We continually enhance our processes and methodology to raise our service delivery standards so we can offer our customers a technology environment that is agile, reliable, cost-effective, and ready to grow with their business.
